Welcome to St Mary Cray Florist. These Terms & Conditions ("Terms") govern your use of our website and services for online flower delivery in St Mary Cray and the surrounding areas. Please read these Terms carefully before placing an order. By using our site or making a purchase, you agree to be bound by these Terms. These Terms apply to all transactions completed on our website and for deliveries across St Mary Cray and neighbouring locations.
Our goal at St Mary Cray Florist is to ensure a smooth online ordering experience for all customers seeking fresh flower delivery in St Mary Cray. When you place an order through our website, the following steps apply:
We reserve the right to refuse any order if a product is unavailable, if we suspect fraud, or for any reason at our discretion. In such cases, you will be notified, and any payment will be refunded promptly.
We strive to ensure that all floral arrangements displayed on our website accurately represent the flowers delivered. However, due to seasonal availability, colours, varieties, and presentation may vary. Should substitution be necessary, we will supply flowers of equal or greater value and similar style. We will attempt to contact you regarding significant substitutions, especially for key flowers, but cannot guarantee this during busy periods. Products such as vases or other add-on gifts may also be substituted for equal or higher-value alternatives when required.
All prices displayed are in Pounds Sterling (£) and include VAT (where applicable) at the prevailing rate. Delivery charges (if applicable) are clearly communicated at checkout before any payment is processed.
We accept a range of secure online payment options, including major credit and debit cards. Payment must be received in full prior to order acceptance and delivery. By supplying payment details, you confirm that you are authorised to use the card or payment method and that funds are available.
St Mary Cray Florist uses secure payment processing to safeguard your financial information. We do not store card details on-site. While we take all reasonable care to keep transaction details secure, unless we are negligent, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to your payment data while using our site.
We provide flower delivery across St Mary Cray and nearby areas. Customers are responsible for providing accurate recipient details and instructions for delivery. When same-day delivery is offered, orders must be received before the daily cut-off time displayed on our website.
If you wish to cancel or amend your order, please notify us as soon as possible. We will do our best to accommodate changes, but cannot guarantee cancellation or change requests once the order has been processed or dispatched.
Where items are defective, damaged, or not as described, please inform us within 24 hours of delivery, providing photographs where possible. At our discretion, we may offer a replacement or a refund to the original payment method. Due to the perishable nature of flowers, refunds for returns are only processed if the items are faulty or mistakenly supplied.
When making a purchase, you agree to provide complete and accurate information, including a valid recipient name, address, telephone number, and message (where applicable). You agree not to use our service for unlawful purposes or messages. We reserve the right to refuse inappropriate, offensive, or illegal content on any card messages or extras.
St Mary Cray Florist is responsible for supplying goods ordered and paid for via our website. Our liability, to the extent permitted by law, is limited to the purchase price of goods supplied.
Nothing in these Terms limits or excludes rights you may have under statutory consumer laws in the United Kingdom.
All content, images, graphics, and designs on this website are the property of St Mary Cray Florist or its licensors and are protected by UK intellectual property laws. Unauthorised reproduction or use of any content or materials is strictly prohibited.
We respect your privacy and are committed to protecting your personal data. Personal information you provide in connection with your order or browsing is processed in accordance with UK Data Protection laws. Please review our separate Privacy Policy for further details on how we use and safeguard your information.
We reserve the right to alter these Terms & Conditions at any time. Updated terms will be posted on our website and are effective immediately upon publication. You are encouraged to review these Terms regularly when using our online flower delivery service for St Mary Cray and the surrounding areas.
These Terms are between you and St Mary Cray Florist. Other than as expressly provided in these Terms, a person who is not a party to these Terms shall have no rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
These Terms & Conditions, and any disputes arising under them or connected with your use of our flower delivery services in St Mary Cray, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed, and the remainder of the Terms will remain in full force and effect. No waiver by us of any term or provision shall be deemed a further or continuing waiver of such term or any other term.
These Terms & Conditions apply to all orders placed online for flower delivery in St Mary Cray and surrounding areas. Your statutory rights as a consumer are not affected.
Should you have any queries regarding your order, these Terms, or our services, please contact our customer support during stated business hours. Our friendly team is here to assist St Mary Cray and local area customers in getting the best possible experience from our flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Mary Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Mary Cray.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
